Fast, transparent, reliable.

Thank you for shopping with Ylivanne. We aim to process and ship orders in a clear, efficient, and transparent manner. If you have any questions regarding shipping, please contact us at [email protected].

Order Processing Time

Orders are typically processed within 24 business hours after payment confirmation. Processing time does not include weekends, public holidays, or peak sales periods. During periods of high order volume, processing times may be extended, and we will make reasonable efforts to notify you of significant delays.

Shipping Time

Delivery estimates start from the day we ship your order, not the day you place it. Estimated shipping time is 7–20 business days after dispatch. Delivery times may vary depending on destination, customs clearance, local postal services, and carrier operations. All shipping timelines are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated automatically at checkout based on your destination and order details. The final shipping cost will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. Tracking details may take up to 24 hours to become active. Orders may also be tracked through your account on our website where available.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by local authorities. These charges are not included in product prices or shipping fees. Customers are responsible for paying any applicable customs duties or taxes. We recommend reviewing local customs regulations before placing an order.

Delays, Lost, or Missing Packages

While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, including customs inspections, weather conditions, or carrier disruptions. If your order has not arrived within the estimated delivery timeframe, please contact us at [email protected]. In the event of a lost or missing package, Ylivanne will assist in initiating an investigation with the shipping carrier.

Address Accuracy & Order Changes

Please ensure that your shipping address is accurate and complete before placing your order. We can't be responsible if a package is sent to the wrong or incomplete address. If you need to update your shipping address, please contact [email protected] as soon as possible. Address changes may not be possible once an order has been processed or shipped.

Refused or Unclaimed Packages

Packages that are refused or left unclaimed may incur additional return shipping or handling costs. If a package is returned to us as unclaimed, we will attempt to contact you to arrange reshipment. Additional shipping charges may apply.

Policy Updates

Ylivanne reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage customers to review this policy periodically.

Thank you for your patience and understanding. We're committed to delivering your order safely and on time.